Notes from the Zoom Work Transformation Summit

• transformative AI
• took 3 months for 100m users to start using ChatGPT
• speed of change increased heavily
• 62% of average workday is lost to mundane tasks
• generative AI plays a big role here
• for meeting efficiency great
• any content from meetings in AI is not used to train the AI model
  • Zoom does not use content to train AI
  • treat safety and privacy as highest priority
  • don’t keep the transcripts
  • only can access based on debug request from customers
• recorded
  • people behave better
• discovered the interpretation feature, where people can listen in their language
• connecting with real people is a privilege
• AI augmenting peoples performance
• ability to bridge language barriers and foster collaboration. They also explored how Zoom’s features, including closed captioning and meeting summarization, could increase productivity and foster creativity
• many people use AI companion for summaries already

CxO Panel notes

• AI bots great, but it needs also the direct access to a real person
• AI can help to make choices
• personalize CX at Zoom
  • is data used with AI send to 3rd parties and/or used to train AI
  • how much personalization is needed
  • how do the different media streams fit in
  • notice and choise AND notice and consent
• reduction for Personal Identifiable Information
• Can you limit what GenAI has access too?
• How does AI help the company to achieve their goals?
• Know your technology providers
  • thoughtful approach
  • strong in innovation
• Work with a pilot group
• Sync with level of control you need over your data types

Session 3

• build a private GPT to have their private data in it
• connected that with Slack
• incubator program - for people to understand prompt engineering
  • gamification of finding amazing prompts and then provide these prompts in the company
• Scenarios team
• Need to look at Microsoft integration with file system
• AI companion - people can be more aware and follow meeting
• Update your vendor due diligence questions

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