The Power of Habit
40 percent of the actions we perform each day are based on habits
Changing an organization’s direction is a matter of changing its habits.
- First, you sense an external cue
- Next comes the routine, meaning the activity you’re used to performing when faced with this particular cue.
- Finally, you get a reward – a feeling of success
Craving as driver for habit building
In other words, his brain had begun anticipating the reward. This anticipation is the neurological basis of craving and helps explain why habits are so powerful.
People who manage to exercise habitually actually crave something from the exercise, be it an endorphin rush in the brain, a sense of accomplishment or the treat they allow themselves afterward.
don’t try to resist the craving; redirect it. In other words, you should keep the same cues and rewards, but change the routine that occurs as a result of the craving.
Some habits, known as keystone habits, are more important than others because adhering to them creates positive effects that spill over into other areas.
Keystone habits work by providing small wins – that is, early successes that are fairly easy to attain.
Willpower, it seemed, was a keystone habit that could be applied to other parts of life, too.
A lack of autonomy also adversely affects willpower. If people do something because they are ordered to rather than by choice, their willpower muscle will get tired much quicker.
LATTE - Listen, Acknowledge, Take Action, Thank, Explain
LATTE method, which outlines a series of steps to take in a stressful situation:
- Listening to the customer
- Acknowledging their complaint
- Taking action
- Thanking the customer
- Explaining why the issue occurred.
Once we become aware of a harmful habit, it becomes our responsibility to address and change it.
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